Warranty Policy

At ZenceWell, we take great pride in the quality and craftsmanship of every product we offer. All ZenceWell products are covered by our quality warranty, giving you complete peace of mind with every purchase.

What Is Covered

• Manufacturing defects in materials or workmanship
• Significant colour fading under normal indoor conditions
• Structural defects affecting the integrity of the product

Warranty Period

All ZenceWell products are covered by a 12-month warranty from the date of purchase.

What Is Not Covered

• Damage caused by misuse, accidents, or improper handling
• Fading or deterioration caused by prolonged direct sunlight or outdoor use
• Normal wear and tear over time
• Damage caused by improper cleaning methods

How to Make a Warranty Claim

1. Contact our customer care team at zencewell.com/pages/contact within the warranty period.
2. Provide your order number and a brief description of the issue.
3. Include clear photographs of the defect.
4. Our team will review your claim and respond within 2–3 business days.

Resolution Options

Depending on the nature of the defect, we will offer one of the following resolutions:

• Replacement of the defective item
• Store credit to the value of the item
• Full refund where applicable

If you have any questions about our warranty, please don’t hesitate to get in touch.