Frequently Asked Questions

About Our Products

Are your plants really artificial?

Yes, all ZenceWell plants are premium-quality artificial botanicals. They are crafted to look and feel as lifelike as possible, inspired by real plants found in nature.

How lifelike do they look?

Our plants are designed with meticulous attention to detail — from the texture of the leaves to the natural colour variations. Many customers are surprised by how realistic they appear in person.

Are your products pet and child safe?

Our artificial plants are non-toxic and safe for homes with pets and children. However, we recommend keeping small decorative elements out of reach of young children.

Orders & Shipping

Where do you ship to?

We ship worldwide. Delivery times and costs vary by destination. Please visit our Shipping Guide for more details.

How long does delivery take?

Standard delivery typically takes 5–9 business days within Europe, and 7–14 business days for international orders.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a tracking number by email. You can also track your order here.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please visit our Refund Policy page for full details.

Do your products come with a warranty?

Yes, all ZenceWell products come with a quality warranty. Please see our Warranty Policy for more information.

Care & Maintenance

How do I clean my artificial plants?

Simply dust your plants regularly with a soft cloth or use a gentle air duster. For a deeper clean, wipe leaves with a slightly damp cloth and allow to air dry.

Will the colours fade over time?

Our plants are UV-resistant and designed to maintain their colour for years. We recommend keeping them away from prolonged direct sunlight to preserve their appearance.

Still have questions?

We’re here to help. Contact us and our team will get back to you within 1–2 business days.